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contact your doctors online and get a response by the end of the next working day


All GP appointments are now telephone or video consultations (not face-to-face).

You will only be asked to attend Surgery to see a GP under certain circumstances.

Appointments to see our Practice Nurse will continue to be face-to-face.


If you are asked to attend this Surgery for a face-to-face appointment,

please wear your own face covering or mask.

You will be asked to use hand-sanitzer before entering this Practice.


This Practice is working under strict infection control guidelines.


No patients are waiting in the waiting rooms,

so you will need to attend if requested at the exact appointment time.

Please ring our door bell on arrival, and a receptionist will let you into the premises.


Please click here for more information about eConsult


eConsult is not for requesting prescriptions/medication

If you would like to request a repeat prescription, please send an email to southgatesurgery@nhs.net

with your name, date of birth, and the medication that you need.

Please would you also nominate a Pharmacy where you can collect your medication,

as your prescription will be sent directly to them.



You can now refer yourself for physiotherapy treatment without having to see your GP.

 Please visit www.physioselfrefer.co.uk/BEH to register. 

Your details will be forwarded to a Physiotherapist for assessment.

Booking an Appointment


We have four incoming telephone lines which are answered in rotation.  If you hear a ringing tone, please be patient.  If all our lines are engaged, please try again later.


Urgent Appointments


There is an urgent Surgery every morning and afternoon (excluding Wednesday), run by that day’s Duty Doctor.


The Duty Doctor will be available to deal with emergencies on the day.


The Duty Doctor will only see you after 10.30am if he/she feels that it is an emergency, otherwise you will be advised to attend a local Walk-In Centre. Appointment times will vary, depending on the Duty Doctor.


Morning Appointments

Please contact the Surgery by telephone or in person, on the day, between 8.00 – 10.30am, when an appointment time will be allocated to you. Please be aware that your appointment will be after 9.00am.


Afternoon Appointments

Please telephone the Surgery at 3.30pm for afternoon appointment.


Patients should be prepared to wait some time for an Urgent appointment, as they are always busy, particularly on a Monday morning.


Non Urgent (Routine) Appointments


Please try to give as much notice as possible. Please do not blame the Receptionists if a Doctor is running late for your appointment or if they are unable to offer you exactly what you want.


Our appointment times are split between the Doctors, as they are not all in attendance in Surgery for each surgery ‘slot’. They may be on home-visits, conducting other clinics on the Surgery premises or doing other work for the benefit of the Practice.


To view our Doctors' & Nurses' consulting hours please click here.


Due to study leave and holidays, there may be one Doctor absent from the Surgery at any time.


A fully computerised appointment system is operated and whenever possible, you will be given an appointment to suit you, with the Doctor of your choice. Routine appointments can be booked in advance, subject to change.


Book Your Appointments Online - NEW





If you have an account, please click to login.

If you do not yet have an account but would like one, please contact this Surgery.




Extended Hours


The Surgery now opens between 7.00-8.00am on a Monday; and from 8.00am-11.00am on a Saturday for routine booked appointments, which are bookable in advance.  These times can be subject to change.


Home Visits


For visits to your home, requests should be made between 8.30 – 10.00 am. The necessity of the visit will be assessed by the Duty Doctor. We are not able to promise which Doctor will visit. This depends on various factors. Home Visits are mainly for elderly, disabled and seriously ill patients who are unable to attend the Practice.

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