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www.thesouthgatesurgerynorthlondon@nhs.uk                                           Tel: 020 8440 9301

 


The Southgate Surgery


 

 

Following our recent CQC inspection, the report has now been published

and our overall rating is Good.  You can access the report here.

 


25 May 2018

General Data Protection Regulation (GDPR)

 

We would like to inform you that we have updated our Privacy Policy.

 

The updated policy will take effect immediately, in preparation for the General Data Protection Regulation (GDPR),

a new data protection law that comes into force on 25 May 2018.

 

We will continue to hold and use your personal data responsibly, and the update will help you to understand more clearly why we collect information, and how we use it.

 

YOU CAN READ OUR PRIVACY POLICY HERE 


FLU CLINICS 2019

We expect to receive flu vaccinations in mid-September 2019.

Please call the Surgery nearer this time, to see if they have arrived, and to book an appointment if you are eligible.

 

We have two different adult flu vaccines which have been recommended by Public Health England.

The Southgate Surgery has ordered a flu vaccine for you, to protect you against influenza.

  • This will also protect those around you, who may be more vulnerable to illness
  • Unlike a Pharmacy, we know our patients well
  • We hold your medical records, so that on the day that you attend the clinic, our Practice Nurses will be able to check that you are eligible to have the flu vaccination 
  • Having your flu vaccination done at The Southgate Surgery is free of charge

If you are aged over 65 years, you will have the trivalent vaccine (aTIV).


If you are aged 18 to 64 years, have a chronic condition eg diabetes, COPD, asthma, or CHD, or are pregnant, you will have the quadrivalent vaccine (QIV).


Please let us know if you do not want a flu vaccination, so that we can update your records, and offer the vaccination to somebody else.

 

SATURDAY MORNING CLINICS  

Pre-bookable appointments only - 8.00am - 11.30am

 

MAKE / CANCEL YOUR APPOINTMENTS, AND REQUEST REPEAT PRESCRIPTIONS ON-LINE WITH EMIS PATIENT SERVICES

 

All patients wishing to register for EMIS on-line services (which is now called PATIENT SERVICES) which will allow you to request repeat prescriptions and make / cancel appointments on-line, can attend on any day (Monday to Friday) between 8.00am and 6.30pm.

 

Please bring your photo ID to Reception and you will be given a Registration Letter

which will allow you to access Patient Services on-line.

 

17% of our patients have signed-up for on-line services - have you?

It will support the Practice if you can make your appointments on-line. 

It will take some pressure off our telephone lines,

and make it easier for other patients to contact our Practice by phone.

 

If you have an EMIS account please click here for guidance on how to access on-line services and then click here to login. 

If you do not yet have an account but would like one, please contact the Surgery.

 
Patients can now apply for on-line access to view detailed coded information from their medical records and we hope that our clinical software will be ready to support this function in due course. This will be in addition to the current on-line services listed below:-

 

Booking of routine GP appointments

Requesting current repeat medication(s)

Access to information about medications / allergies


Booking an Appointment

 

  

We have four incoming telephone lines which are answered in rotation.  If you hear a ringing tone, please be patient.  If all our lines are engaged, please try again later.

 

Urgent Appointments

 

There is an urgent Surgery every morning and afternoon (excluding Wednesday), run by that day’s Duty Doctor.

 

The Duty Doctor will be available to deal with emergencies on the day.

 

The Duty Doctor will only see you after 10.30am if he/she feels that it is an emergency, otherwise you will be advised to attend a local Walk-In Centre. Appointment times will vary, depending on the Duty Doctor.

 

Morning Appointments

Please contact the Surgery by telephone or in person, on the day, between 8.00 – 10.30am, when an appointment time will be allocated to you. Please be aware that your appointment will be after 9.00am.

 

Afternoon Appointments

Please telephone the Surgery at 3.30pm for afternoon appointment.

 

Patients should be prepared to wait some time for an Urgent appointment, as they are always busy, particularly on a Monday morning.

 

Non Urgent (Routine) Appointments

 

Please try to give as much notice as possible. Please do not blame the Receptionists if a Doctor is running late for your appointment or if they are unable to offer you exactly what you want.

 

Our appointment times are split between the Doctors, as they are not all in attendance in Surgery for each surgery ‘slot’. They may be on home-visits, conducting other clinics on the Surgery premises or doing other work for the benefit of the Practice.

 

To view our Doctors' & Nurses' consulting hours please click here.

 

Due to study leave and holidays, there may be one Doctor absent from the Surgery at any time.

 

A fully computerised appointment system is operated and whenever possible, you will be given an appointment to suit you, with the Doctor of your choice. Routine appointments can be booked in advance, subject to change.

 

Book Your Appointments Online - NEW

 

 

If you have an account, please click to login.

If you do not yet have an account but would like one, please contact this Surgery.

 

 

 

Extended Hours

 

The Surgery now opens between 7.00-8.00am on a Monday; and from 8.00am-11.00am on a Saturday for routine booked appointments, which are bookable in advance.  These times can be subject to change.

 

Home Visits

 

For visits to your home, requests should be made between 8.30 – 10.00 am. The necessity of the visit will be assessed by the Duty Doctor. We are not able to promise which Doctor will visit. This depends on various factors. Home Visits are mainly for elderly, disabled and seriously ill patients who are unable to attend the Practice.


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