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contact your doctors online and get a response by the end of the next working day

 

All GP appointments are now telephone or video consultations (not face-to-face).

You will only be asked to attend Surgery to see a GP under certain circumstances.

Appointments to see our Practice Nurse will continue to be face-to-face.

 

If you are asked to attend this Surgery for a face-to-face appointment,

please wear your own face covering or mask.

You will be asked to use hand-sanitzer before entering this Practice.

 

This Practice is working under strict infection control guidelines.

 

No patients are waiting in the waiting rooms,

so you will need to attend if requested at the exact appointment time.


Please ring our door bell on arrival, and a receptionist will let you into the premises.

 

Please click here for more information about eConsult

 

eConsult is not for requesting prescriptions/medication

If you would like to request a repeat prescription, please send an email to southgatesurgery@nhs.net

with your name, date of birth, and the medication that you need.

Please would you also nominate a Pharmacy where you can collect your medication,

as your prescription will be sent directly to them.


 

PHYSIOTHERAPY SELF-REFERRAL PORTAL FOR ENFIELD RESIDENTS

You can now refer yourself for physiotherapy treatment without having to see your GP.

 Please visit www.physioselfrefer.co.uk/BEH to register. 

Your details will be forwarded to a Physiotherapist for assessment.

Complaints

 

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. This system endeavours to meet national criteria.

 

Most problems can be sorted out easily and quickly, usually at the time they arise. However, if your problem cannot be solved this way, then our Complaints System should help.

 

If you really feel that you need to make a complaint to the Practice, please do so as soon as possible, as it is then easier to remember details and establish what happened.

 

Should this not be possible, providing the complaint is made within 12 months of the incident, we would aim to find out what happened and if anything went wrong, make it possible for you to discuss the problem and ensure that where appropriate, you receive an apology. Ideally, we would hope to have identified what can be done to see that the problem does not happen again.

 

Complaints should be put in writing, and addressed to the Practice Manager, or any of the Partners, marked  'Complaint'.  Or you can ask at Reception for a Complaint Form to complete.  In normal circumstances, we will acknowledge your complaint within five working days, and aim to have looked into the issues you raise within ten working days.

 

Alternatively, you can contact the PALS Office (Patients’ Advice and Liaison Service) at Barnet and Chase Farm Hopsital on tel 020 8216 4924 bcfpals@nhs.net; or The Royal Free Hospital tel 020 7472 6446 rf.pals@nhs.net


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