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Website updated 13 March 2020

 

The Southgate Surgery

 

www.southgatesurgerynorthlondon.nhs.net                                   

Tel: 020 8440 9301

 

NOTICE FOR PATIENTS

 

STAY AT HOME FOR 7 DAYS (SELF-ISOLATE) IF YOU HAVE A HIGH TEMPERATURE, OR A PERSISTENT NEW COUGH.


IT IS IMPORTANT THAT YOU DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL. 

 

 

YOU DO NOT NEED TO CONTACT NHS 111 TO TELL THEM YOU ARE STAYING AT HOME.

 

HOWEVER, USE THE NHS 111 ON-LINE CORONAVIRUS SERVICE IF:-

 

                    YOU FEEL YOU CANNOT COPE WITH YOUR SYMPTOMS AT HOME

                     YOUR CONDITION GETS WORSE

                     YOUR SYMPTOMS DO NOT GET BETTER AFTER 7 DAYS


Whilst we will endeavour to keep our COVD-19 (coronavirus) information up-to-date, you can access accurate, up-to-date advice at https://www.nhs.uk/conditions/coronavirus-covid-19 or www.nhs.uk

 

 

 

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September 2019


RESEARCH STUDY PARTICIPATION (SUMMIT STUDY)

 

University College London (UCL), and University College London Hospitals NHS Foundation Trust (UCLH) have embarked upon the largest ever lung cancer screening project in the UK.

 

WHO WILL BE INVITED?

People from this Practice aged 50 to 77.

 

WHAT IS INVOLVED?

  • A letter will be sent to you by your GP with a phone number to call
  • Depending on your responses to some questions over the phone, you may be invited to attend a Lung Health Check (where your lung health will be assessed); or you may be invited to attend a study appointment in your local area
  • You may be offered a scan of your lungs (called a CT scan), and be asked to give a blood sample, as part of the study; or you may be asked to give a blood sample and complete a questionnaire
  • The study is entirely voluntary and you do not have to participate if you do not wish to do so

STAFF AT UCL AAND UCLH ARE ORGANISING THE APPOINTMENTS FOR THE RESEARCH STUDY

  • For this to happen, this GP Practice will securely share the names and addresses of potentially eligible individuals with the study team
  • The study team will invite people, and co-ordinate study appointments.  They will keep the details of everyone they invite for a period of up to 10 years, in order to collect important health-related information, and help develop health services for the future
  • Strict security measures will ensure your information is kept safe and confidential

IF YOU DO NOT WANT TO PARTICIPATE IN THIS STUDY, AND WOULD PREFER TO OPT OUT

  • Please contact us before Friday 20 September 2019
  • Please call our Results Line (tel 020 8440 9301 option 2 - Monday to Friday 2.00 to 4.00pm)
  • Opting out WILL NOT affect any of your future care
  • You will continue to be invited for other NHS appointments and activities

Further details are available at: www.summitstudy.co.uk

 

 

Following our recent CQC inspection, the report has now been published

and our overall rating is Good.  You can access the report here.

 

North London Health & Care Partners - Health Information Exchange System

You can view our Privacy Notice here

 

 

25 May 2018

General Data Protection Regulation (GDPR)

 

We would like to inform you that we have updated our Privacy Policy.

 

The updated policy will take effect immediately, in preparation for the General Data Protection Regulation (GDPR),

a new data protection law that comes into force on 25 May 2018.

 

We will continue to hold and use your personal data responsibly, and the update will help you to understand more clearly why we collect information, and how we use it.

 

YOU CAN READ OUR PRIVACY POLICY HERE 


FLU CLINICS 2019


We are still giving flu vaccinations for patients in the following groups:-

  • Over 65s
  • Patients aged 18 to 64 with a chronic condition eg Diabetes, COPD, Asthma, or CHD
  • Pregnant ladies

If you are in one of these groups, and would like a flu vaccination, please contact us to make an appointment.


 

SATURDAY MORNING CLINICS  

Pre-bookable appointments only - 8.00am - 11.30am

 

MAKE / CANCEL YOUR APPOINTMENTS, AND REQUEST REPEAT PRESCRIPTIONS ON-LINE WITH EMIS PATIENT SERVICES

 

All patients wishing to register for EMIS on-line services (which is now called PATIENT SERVICES) which will allow you to request repeat prescriptions and make / cancel appointments on-line, can attend on any day (Monday to Friday) between 8.00am and 6.00pm.

 

Please bring your photo ID to Reception and you will be given a Registration Letter

which will allow you to access Patient Services on-line.

 

24.4% of our patients have signed-up for on-line services - have you?

It will support the Practice if you can make your appointments on-line. 

It will take some pressure off our telephone lines,

and make it easier for other patients to contact our Practice by phone.

 

If you have an EMIS account please click here for guidance on how to access on-line services and then click here to login. 

If you do not yet have an account but would like one, please contact the Surgery.

 
Patients can now apply for on-line access to view detailed coded information from their medical records and we hope that our clinical software will be ready to support this function in due course. This will be in addition to the current on-line services listed below:-

 

Booking of routine GP appointments

Requesting current repeat medication(s)

Access to information about medications / allergies


Freedom Of Information Act 2000

 

The Freedom of Information Act gives the general right of access to all types of recorded information held by this Practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our Practice aims to fully support this.

 

The public has had full access rights from January 2005. This means that far more information will be routinely and freely made available. This is subject to some exemptions, which will be outlined later.

 

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested. The Act gives the right to:-

  • be told if information exists;
  • receive information (ideally in the format requested, eg. as a copy or summary, or the applicant may ask to inspect a record).

The Publication Scheme

 

This Practice has developed a Publication Scheme. It is a guide to information, routinely published and gives indication of information intended to be published. The Publication Scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this Publication Scheme.

 

The Publication Scheme can be accessed via the Practice Manager.

 

The main headings in the Scheme are:-

 

Who We Are

  • Details of the Practice.
  • Organisational Structures.
  • Key Personnel.
  • How we fit into the NHS.

Our Services

  • The range of services we provide under contract to the NHS.
  • Practice Leaflet.

Financial and Funding Information

  • Funding details.
  • Charging policies.
  • Financial management.
  • Purchaser equipment and supplies.

Regular Publications and Information for the Public

  • Guidance and information leaflets relating to the clinical services and health services we provide.

Complaints

  • How to make a complaint.
  • Who to contact to make a complaint.

Policies and Procedures


General policies and procedures including:-

  • Complaints Policy.
  • Confidentiality.
  • Data Protection.
  • Health and Safety.

This Publication Scheme:-

  • Changes to the Scheme.
  • Criteria on which information management policies are made in the Practice.
  • Proposed changes and additions to publications already available.
  • Referral point for all enquiries regarding information management generally in the Practice.

Cost of Information

  • Details of any charges for providing information.

Useful Resources

  • List of useful websites.
  • List of useful publications.

If you do not want your information to be shared and would like to op-out of the Summary Care Records Scheme, please advise the Practice Manager.

 

Responding to Requests

 

All requests for information must be responded to within 20 working days. A fee can be charged when dealing with a request.. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

 

The Secretary of State has set limits to charges. Should the request for information exceed these charges, this Practice does not have to action the request. There may be a charge for information not covered by the Act or for large amounts of information which might not otherwise be disclosed due to the cost.

 

This Practice is not obliged to comply with vexatious requests or repeated or substantially similar requests from the same person, other than at reasonable intervals.

 

Exemptions

 

There is a range of exemptions covering personal data, security, formulation of Government policy, commercial and individual confidentiality. A further absolute exemption is where information is accessible by other means or if the information has been provided in confidence. Other exemptions include information relating to commercial interests and audit functions.

 

Request for Information

 

Requests must be in writing (email and fax acceptable) and must include the name and address for the correspondence and a clear description of the information requested.

 

Requests for information should be made to:


Mrs J Hollingsworth

Practice Manager

The Southgate Surgery

270 Chase Side

Southgate

London

N14 4PR

Tel : 020 8440 9301 / Fax : 020 8449 9349

 

The Information Commissioner

 

The Information Commissioner is an independent public body and reports directly to Parliament. The Commissioner is responsible for implementing the Act. Further information available at http://www.ico.gov.uk.


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