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contact your doctors online and get a response by the end of the next working day


All GP appointments are now telephone or video consultations (not face-to-face).

You will only be asked to attend Surgery to see a GP under certain circumstances.

Appointments to see our Practice Nurse will continue to be face-to-face.


If you are asked to attend this Surgery for a face-to-face appointment,

please wear your own face covering or mask.

You will be asked to use hand-sanitzer before entering this Practice.


This Practice is working under strict infection control guidelines.


No patients are waiting in the waiting rooms,

so you will need to attend if requested at the exact appointment time.

Please ring our door bell on arrival, and a receptionist will let you into the premises.


Please click here for more information about eConsult


eConsult is not for requesting prescriptions/medication

If you would like to request a repeat prescription, please send an email to southgatesurgery@nhs.net

with your name, date of birth, and the medication that you need.

Please would you also nominate a Pharmacy where you can collect your medication,

as your prescription will be sent directly to them.



You can now refer yourself for physiotherapy treatment without having to see your GP.

 Please visit www.physioselfrefer.co.uk/BEH to register. 

Your details will be forwarded to a Physiotherapist for assessment.

How We Use Your Health Records


Why We Collect Information About You


In the NHS, we aim to provide you with the highest quality of healthcare. To do this, we must keep records about you, your health and the care we have provided or plan to provide to you. These records may include:-

  • Basic details about you, such as address, date of birth, next of kin.
  • Contact we have had with you, such as clinical visits.
  • Notes and reports about your health.
  • Details and records about your treatment and care.
  • Results of x-rays, laboratory tests etc.
  • Relevant information from people who care for you and know you well, such as health professionals and relatives.

It is good practice for people in the NHS who provide care to:-

  • Discuss and agree with you what they are going to record about you;
  • Give you a copy of letters they are writing about you
  • Show you what they have recorded about you, if you ask.

How Are Your Records Used?


The people who care for you use your records to:-

  • Provide a good basis for all health decisions made by you and care professionals;
  • Allow you to work with those providing care;
  • Make sure your care is safe and effective;
  • Work effectively with others providing you with care.

Others May Also Need To Use Records About You To:

  • Check the quality of care (such as clinical audit);
  • Protect the health of the general public;
  • Keep track of NHS spending;
  • Manage the health service;
  • Help investigate any concerns or complaints you or your family have about your healthcare;
  • Teach health workers;
  • Help with research.

Some information will be held centrally to be used for statistical purposes. In these instances, we take strict measures to ensure that individual patients cannot be identified.


We use anonymous information wherever possible but on occasion, we may use personally identifiable information for essential NHS purposes, such as research and auditing. However, this information will only be used with your consent, unless the law requires us to pass on the information.


You Have The Right


You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law of duty of confidence. (The Disability Discrimination and the Race Relations Acts may also apply.)


You also have the right to ask for a copy of all records about you. (You may have to pay a fee.)

  • Your request must be made in writing to the Practice Manager.
  • There may be a charge to have a printed copy of the information held about you.
  • We are required to respond to you within 40 days.
  • You will need to give adequate information (for example, full name, address, date of birth, NHS number etc).
  • You will be required to provide ID before any information is released to you.

If you think that anything is inaccurate or incorrect, please inform the Practice Manager.




The Data Protection Act 1998 requires organisations to notify the Information Commissioner of the purposes for which they process personal information. The details are publicly available from:-


The Information Commissioner

Wycliffe House

Water Lane




Tel : 01625 545 745



How We Keep Your Records Confidential


Everyone working for the NHS has a legal duty to keep information about you confidential.


We have a duty to:-

  • Maintain full and accurate records of the care we provide to you;
  • Keep records about you confidential, secure and accurate;
  • Provide information in a format that is accessible to you (ie. In large type if you are partially sighted).

We will not share information that identifies you for any reason, unless:-

  • You ask us to do so;
  • We ask and you give us specific permission;
  • We have to do this by law;
  • We have special permission for health or research purposes;
  • We have special permission because the interests of the public are thought to be of greater importance than your confidentiality.

If you do not want your information to be shared and would like to op-out of the Summary Care Records Scheme, please advise the Practice Manager.


Who Are Our Partner Organisations?


We may share information with the following main partner organisations:-

  • Strategic Health Authorities;
  • NHS Trusts (Hospitals and PCTs);
  • Special Health Authorities;
  • Ambulance Service.

We may also share your information, with your consent and subject to strict sharing protocols about how it will be used, with:-

  • Social Services;
  • Education Services;
  • Local Authorities;
  • Volunteer Sector Providers;
  • Private Sector

Anyone who receives information from us also has a legal duty to KEEP IT CONFIDENTIAL!

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