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www.thesouthgatesurgerynorthlondon@nhs.uk                                           Tel: 020 8440 9301

 


The Southgate Surgery


 

 

Following our recent CQC inspection, the report has now been published

and our overall rating is Good.  You can access the report here.

 


25 May 2018

General Data Protection Regulation (GDPR)

 

We would like to inform you that we have updated our Privacy Policy.

 

The updated policy will take effect immediately, in preparation for the General Data Protection Regulation (GDPR),

a new data protection law that comes into force on 25 May 2018.

 

We will continue to hold and use your personal data responsibly, and the update will help you to understand more clearly why we collect information, and how we use it.

 

YOU CAN READ OUR PRIVACY POLICY HERE 


FLU CLINICS 2019

We expect to receive flu vaccinations in mid-September 2019.

Please call the Surgery nearer this time, to see if they have arrived, and to book an appointment if you are eligible.

 

We have two different adult flu vaccines which have been recommended by Public Health England.

The Southgate Surgery has ordered a flu vaccine for you, to protect you against influenza.

  • This will also protect those around you, who may be more vulnerable to illness
  • Unlike a Pharmacy, we know our patients well
  • We hold your medical records, so that on the day that you attend the clinic, our Practice Nurses will be able to check that you are eligible to have the flu vaccination 
  • Having your flu vaccination done at The Southgate Surgery is free of charge

If you are aged over 65 years, you will have the trivalent vaccine (aTIV).


If you are aged 18 to 64 years, have a chronic condition eg diabetes, COPD, asthma, or CHD, or are pregnant, you will have the quadrivalent vaccine (QIV).


Please let us know if you do not want a flu vaccination, so that we can update your records, and offer the vaccination to somebody else.

 

SATURDAY MORNING CLINICS  

Pre-bookable appointments only - 8.00am - 11.30am

 

MAKE / CANCEL YOUR APPOINTMENTS, AND REQUEST REPEAT PRESCRIPTIONS ON-LINE WITH EMIS PATIENT SERVICES

 

All patients wishing to register for EMIS on-line services (which is now called PATIENT SERVICES) which will allow you to request repeat prescriptions and make / cancel appointments on-line, can attend on any day (Monday to Friday) between 8.00am and 6.30pm.

 

Please bring your photo ID to Reception and you will be given a Registration Letter

which will allow you to access Patient Services on-line.

 

17% of our patients have signed-up for on-line services - have you?

It will support the Practice if you can make your appointments on-line. 

It will take some pressure off our telephone lines,

and make it easier for other patients to contact our Practice by phone.

 

If you have an EMIS account please click here for guidance on how to access on-line services and then click here to login. 

If you do not yet have an account but would like one, please contact the Surgery.

 
Patients can now apply for on-line access to view detailed coded information from their medical records and we hope that our clinical software will be ready to support this function in due course. This will be in addition to the current on-line services listed below:-

 

Booking of routine GP appointments

Requesting current repeat medication(s)

Access to information about medications / allergies


Order Repeat Medication Online


Routine repeat prescriptions can be issued on receipt of a written request, without having to see a Doctor. These requests should either be placed in the box at Reception, or posted to the Surgery. If you enclose a stamped addressed envelope, the prescription will be posted to you. 

 

Requests which arrive before 12 noon are usually available to collect from the Surgery 48 working hours later. Please make sure that you allow enough time for possible postal delays.

 

All patients will be on our computer repeat prescription system, and we ask that the instructions on the prescription ‘tear off’ portion are observed, ie. to tick the drugs required.

 

From time to time, the Doctor will require you to make an appointment to ensure the continuation of your prescription. When this is due, the computer slip will tell you to ‘see Doctor this time’. An appointment should be made well in advance of your supply running out.

 

Our Practice Policy states that it is not possible to accept telephone requests for repeat prescriptions.

 

However, if you have any questions regarding your prescription, we recommend that you call this Surgery between 9.00am to 1.00pm, Monday to Friday, and chose option 3, when somebody will be able to help you.

 

When medication is prescribed by a hospital, we can only issue a prescription for this medication once we have received email/written/faxed confirmation from the hospital. We do not transfer Private Prescriptions to NHS Prescriptions.

 

Order Your Repeats Online With EmisWeb

 

 

Once you have registered for Online Patient Services, you will be able to order repeat prescriptions online.

 

Show your photo ID  such as a passport or driving licence, to a Receptionist.  You will be given details of how to register.

 

 

Electronic Prescription Service

 

Register for the Electronic Prescription Service so that your prescription can be sent directly to your chosen pharmacy or chemist.  Once you have completed your prescription request (preferably online), you can collect your medication from the pharmacy or chemist, without the need to collect a paper prescription from the Surgery.

 

Complete a form today (available from Reception) and hand it to either our Reception staff or to your pharmacist / chemist.

 


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